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How to handle returns and exchanges

Return process

If the product you receive has significant defects, does not match the content stipulated in the sales/service contract, has other quality issues, or violates relevant laws or government regulations, you can apply for a return. The specific return process is as follows:

1. Find products in my order

2. Click to return the product

3. Choose the reason for return, refund method, and return method

Please supplement the pick-up and customs clearance information within 48 hours according to the prompts and send the goods back

After the warehouse receives the goods and confirms them, we will process the refund. We will refund the payment to your original payment account within 3-10 working days.